A man recently called 911 from White City, Utah, an unincorporated area of Sandy, because his wife was unconscious. The call was routed to the Valley Emergency Communications Center or VECC in West Valley City, but the man’s address did not pull up in the system.
The dispatcher from VECC transferred the call to Salt Lake City’s dispatch services, but there was confusion over who should respond to the call. It took 13 minutes for help to arrive to the woman, compared to the average response time of 5 minutes.
Patrick Leary is the Township Executive for the unincorporated areas of Salt Lake County. He said the confusion between dispatchers happens because there are multiple computer aided systems that are operating in the Salt Lake Valley.
Leary said County Mayor Ben McAdams wants to change the system to avoid other confusion calls.
“He saw this problem coming,” Leary said of McAdams. “He offered up a solution by putting money on the table to move every agency, every city, in this Valley to one system.”
Leary said the problems may continue until the Valley gets on a single CAD system. The consolidation would put all the Valley’s emergency dispatchers under one roof, using one computer system, to avoid transferring 911 calls and to save valuable time.
“Everyone wants to respond as quickly as possible,” Leary added. “Public safety is the number one priority and to get there we need to get on one system.”
Leary said all cities in the Valley are in discussions with Mayor McAdams to bring the plan forward.
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