The Downtown Alliance surveyed about 400 people. Most of them said they found the new meters easy to use. People also said they liked the ability to pay with credit cards, but the study also found people are using the "paid public lots" and the lots at CityCreek and Gateway a lot more.
Highlights from the survey:
•Of the 406 people surveyed, only 4 people did not visit downtown in the past 12 months due to parking
•89% of people who parked downtown patronized off-street paid garages/lots, while only 55% chose paid metered parking
•63% and 65% have used City Creek Center or Gateway, respectively, in the past year
•67% prefer garages, while only 20% prefer meter
•70% showed a strong understanding of the usage of meters and felt they were easy to operate
•Overwhelmingly, the ability to use a credit or debit card at meters was a favorite feature
•Additionally, there was not a single feature or aspect of metered parking that stood out as a negative.
•On-street metered parking time limits and costs had very little negative sentiments
•Almost half of respondents assumed they needed to leave the receipts from the metered parking machine in their car
•Many people appreciate and prefer using a credit/debit card to pay for on-street parking (and in general)
•Awareness and usage of the QuickPay smartphone app is VERY low – only 10% of respondent knew of it and event less have used the app
•Nearly three-quarters of people were not aware of the extension in paid meter hours from 6pm to 8pm