That's what West Valley's new police chief is promising its citizens.
Wednesday is Chief Russo's second day on the job. He says he's been meeting with city officials, the media and soon a realtor.
But Russo already says areas he wants tackled at the police department.
"What I'm seeing and reading has been that there are occasions when officers are speaking ill, speaking unprofessionally," says Chief Russo.
He wants some of his officers to change their attitudes when dealing with the public.
As an example he says an officer may search someone who is completely innocent. But afterwards, Chief Russo says his officer needs to communicate to that person why he did what he did.
"The person may have matched a description they were given," says the police chief.
He says the officer needs to explain that to the person. The chief says the officer can't just leave the person without an explanation.
"You may not agree with it but at least you can better understand it when the officers are disengaging. You can rationalize, that my officers are acting professionally that they are not targeting somebody based on a certain characteristic."
When it comes to crime in West Valley, Chief Russo says murders and shootings grab everyone's attention but he says citizens want their streets free of burglaries, vandalism and loud noises. He plans to use data to target trouble spots.
"What's our information?" he says. "What's our data telling us? What resources are we going to need to combat this? What are our tactics going to be? Are we going to put more police officers in there? Not only more officers in there but when do you put them in there?"
And he says that could mean more officers working night shift when crimes normally occur.
Russo says he plans to meet with the Latino community to deal with allegations of racial profiling. It's something he did in his old job in Kentucky.
"I made it a very strong priority in my administration to reach out to see the situation from their point of view," he says.
Russo plans to meet with the district attorney to learn more about his embattled narcotics squad and the shooting of Danielle Willard. And he's wants the file of Susan Cox Powell on his desk.
"If I take a look at something and say I have a question here I'm going to ask that question and if it requires some investigation, it's going to require some investigation," he says. "Because I want to be confident that we are doing the right things."
Russo and his wife plan to live in West Valley City and have plans to build a home.
"We plan on putting roots here," he says.