The scammer calls you up, and says you have to pay an outstanding balance. And if you don’t, they’ll shut off your service. Now, they’re using more believable lines to scam even the savviest person.
Main Street in Park City is home to good eats and now a traveling scam by phone.
“They're pretty devious and clever and they've been at this for a while and they've been pretty successful at it,” said Rocky Mountain Power Spokesperson Jeff Hymas.
It’s pretty easy. They call you up and pretend to be a customer service line at Rocky Mountain Power.
“They do it in a variety of ways. Sometimes they call and demand immediate credit card information, or they say go to a local store and buy a prepaid card and call back with that number. We don't do any of those things,” said Hymas.
ABC 4 Utah got a hold of one of the numbers they tell people to use to call them back.
This is the automated message we received, “You have reached the disconnection department unfortunately we are unable to answer the phone at the moment.”
The first part is red flag. There’s no “Disconnection Department” at Rocky Mountain Power and they have after-hours.
“They'll call regular residential customers, they'll call businesses. We've had situations where they've targeted Spanish speaking customers last year,” said Hymas.
And they called Yuki Arashi here in Park City and tried to fool the manager into making a phony payment. So when the scam artist demands money from you or tells you to call them back…
“If you call back and ask a customer service representative to give you your account number, we'll always have your account number. And that's something they won't have,” said Hymas.
Rocky Mountain Power is working with law enforcement and state officials about the scams. But they say it’s hard to track down the scammers. Your best bet to fend them off is to be aware that this is happening so you won’t be the next victim.